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Privacy policy

Last updated: April 11, 2025

TOBOR Technologies LLC ("TOBOR Technologies," "we," "us," or "our") is committed to protecting the privacy of visitors to our website, tobortechnology.com, and users of our XBOT products and related services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our Site, use our Services, or interact with us concerning our XBOT inspection robots. For the purposes of this Privacy Policy, "you" and "your" refers to you as the user of the Services, whether you are a customer, website visitor, or other individual whose information we have collected as described here.  

Please read this Privacy Policy carefully. By accessing or using any of our Services, you acknowledge that you accept the practices and policies outlined in this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our Services.  

1. Information We Collect

We collect information to provide, support, and improve our Services, including information related to XBOT products. The types of information we collect depend on how you interact with us.

1.1 Information You Provide Directly

We may collect information you provide directly to us, such as:

  • Contact Information: Your name, email address, phone number, and mailing address, used to communicate with you, provide support, and fulfill orders.

  • Account Information: If you create an account on our Site, we may collect your username, password, and other account details.  

  • Transaction Information: Details about your purchases of XBOT products, including order details, payment information (though payment processing is often handled by third-party processors), and shipping information.

  • Support Communications: Information you provide when you contact us for customer support, including inquiries, feedback, and documentation you provide to assist us.

1.2 Information We Collect Automatically

When you interact with our Site, we may automatically collect certain information:

  • Usage Data: Information about how you use our Site, including browsing activity, pages visited, and interactions with content.

  • Device Information: Information about your device, such as your IP address, browser type, operating system, and device identifiers.  

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior, preferences, and interactions with our Site. This helps us personalize your experience, analyze site traffic, and provide relevant advertising.  

1.3 Information from Third Parties

We may also obtain information from third parties, including:

  • Service Providers: Third-party vendors who provide services to us, such as payment processing, website hosting, data analytics, and marketing assistance.

  • Marketing Partners: With your consent, we may receive information from marketing partners to help us with advertising and promotions.

2. How We Use Your Information

We use the collected information for various purposes related to our business and the XBOT products:

  • Provide and Fulfill Orders: To process transactions, fulfill orders for XBOT products, arrange shipping, and manage returns or exchanges.

  • Account Management: To create and manage your account, provide customer support, and communicate with you about your account.  

  • Product Support: To provide technical support, warranty service, and other assistance related to XBOT products.

  • Improvement of Services: To analyze website usage, understand customer needs, and improve our Site, products, and services.

  • Marketing and Communications: To send promotional materials, newsletters, and other communications about HELLCAT products and related offers (with your consent where required).

  • Security and Fraud Prevention: To detect and prevent fraud, protect our rights and the security of our Site and users.

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Disclosure of Your Information  

We may share your information with third parties in the following circumstances:  

  • Service Providers: We may disclose information to vendors and service providers who assist us with operations such as payment processing, shipping, IT services, and marketing.

  • Business Partners: We may share information with partners who collaborate with us to offer specific products or services.

  • Legal Requirements: We may disclose information to comply with legal obligations, enforce our policies, or respond to legal requests.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.  

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. These measures include [Describe specific security measures you use, e.g., encryption, access controls, etc.]. However, no online transmission or storage can be guaranteed to be 100% secure, so we cannot guarantee absolute security.  

5. Your Rights and Choices

You may have certain rights regarding your personal information, depending on your location and applicable laws, including:  

  • Access: You may request access to the personal information we hold about you.

  • Correction: You may request that we correct inaccurate or incomplete information.  

  • Deletion: You may request that we delete your personal information.

  • Opt-out of Marketing: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us.  

  • Do Not Track: Our Site may recognize "Do Not Track" signals depending on your browser settings.

To exercise your rights, please contact us using the information in Section 7.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.  

7. Contact Us

  • If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:  

  • TOBOR Technologies LLC

  • Email: tobortechx@gmail.com

  • Phone: +1 (925) 444-5580

8. Changes to this Privacy Policy

We may update this Privacy Policy periodically. We will post any changes on our Site and update the "Last Updated" date. Your continued use of our Services after the changes constitute your acceptance of the revised policy.